Onsite Appointment Coordinator — 5-Star Scheduling

West Shore Home; Harrisburg (Dauphin County); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Health Insurance

401(k)

HSA

Paid time off

Referral Program

Employee Discount

Paid training & growth

Job summary

West Shore Home in Mechanicsburg, PA is seeking an Appointment Coordinator to confirm appointments and finalize staffing for Design Consultants and Sales Managers. You will dispatch consultants, communicate with customers via call, text or email, and ensure a 5-star experience through professional etiquette.

The role requires US work authorization, 2+ years in customer-facing roles, a high school diploma, and a passion for coaching leaders.

Qualifications

• Minimum 2 years in a customer service or customer facing role.
• High school diploma or equivalent required.
• Passion for training and providing coaching opportunities to Leadership.

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Skills

Customer service

Scheduling

Communication

Coaching/Leadership

Education

High School Diploma

Job description

West Shore Home in Mechanicsburg, PA is seeking an Appointment Coordinator to confirm appointments and finalize staffing for Design Consultants and Sales Managers. You will dispatch consultants, communicate with customers via call, text or email, and ensure a 5-star experience through professional etiquette.

The role requires US work authorization, 2+ years in customer-facing roles, a high school diploma, and a passion for coaching leaders.