Appointment Setter

West Shore Home; Mechanicsburg (Cumberland County); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts

Career growth opportunities

Job summary

West Shore Home is looking for Inside Sales Representatives in Mechanicsburg, PA, to join its call center team. This is a full-time opportunity that includes paid training and offers growth and uncapped bonus potential.

You’ll assist customers who've expressed interest in our products, manage appointments for In-Home Sales teams, and engage with clients in a fast-paced environment without cold calling. Benefits include medical, dental, and vision insurance, along with a 401(k) plan and paid time

Qualifications

• Experience in handling inbound and outbound customer calls.
• Ability to reconnect with previous customers effectively.
• Skilled in scheduling appointments and educating customers.

Responsibilities

• Handle inbound and outbound customer calls.
• Reconnect with customers who previously met with sales team.
• Schedule appointments for In-Home Sales Representatives.
• Educate customers on West Shore Home products.
• Track customer interactions in Salesforce.
• Work toward daily and monthly performance goals.

Skills

Strong communication skills

Customer engagement

Enthusiasm

High energy

Goal-oriented mindset

Comfortable in call environment

Tools

Salesforce

Job description

Inside Sales Representative

Mechanicsburg, PA (In Person)

Multiple full-time shifts available, including daytime and evening schedules

Looking for a full-time opportunity with paid training, growth, and uncapped bonus potential?

West Shore Home is hiring Inside Sales Representatives to join our Mechanicsburg call center team. In this role, you’ll speak with customers who have already expressed interest in our products and help schedule appointments for our In-Home Sales team.

This is a fast-paced, phone-based sales role focused on customer engagement and appointment setting - no cold calling.

Compensation:

Hourly Rate: $18.75-19.75 + Performance Bonus

Performance Bonus: $2,500–$7,000 Average Annual Bonus Opportunity. This range represents average annual bonus earnings and is not guaranteed. Actual earnings vary based on performance and eligibility.

What You’ll Do

• Handle inbound and outbound customer calls


• Reconnect with customers who previously met with our sales team


• Schedule appointments for our In-Home Sales Representatives


• Educate customers on West Shore Home products and services


• Track customer interactions in Salesforce


• Work toward daily and monthly performance goals

What We’re Looking For

• Strong communication and customer engagement skills


• Enthusiasm, high energy


• Positive, goal-oriented mindset


• Comfortable working in a high-volume call environment

Benefits

• Paid training


• Medical, Dental, and Vision insurance


• 401(k) with company match


• PTO and paid holidays


• Employee discounts and referral program


• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

Work Authorization Notice

Applicants must be authorized to work in the United States without current or future visa sponsorship. West Shore Home does not sponsor employment visas.