Onsite Appointment Coordinator - 5-Star Customer Experience

West Shore Home; Mechanicsburg, Northern (Cumberland County, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

HSA with match

Paid holidays & PTO

Employee Referral

Employee Discount

Paid training & growth

Job summary

West Shore Home is seeking an Appointment Coordinator to confirm appointments and finalize staffing for Design Consultants and Sales Managers. This onsite role supports Inside Sales with scheduling and customer communication to ensure a smooth consultation process.

Onsite in Mechanicsburg, PA: schedule Monday–Friday 11:30am–8:00pm and Saturday 8:00am–4:30pm (Sundays off). Requires 2+ years in customer-facing work and a high school diploma; visa sponsorship is not offered.

Qualifications

• Authorized to work in the United States without requiring employer-sponsored work authorization. The company does not sponsor visas.
• Minimum of 2 years in a customer service or customer facing role.
• High school diploma or equivalent required.
• Passion for training and providing coaching opportunities to Leadership.

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by Leadership
• Satisfy call pull requests, calendar block requests, and other requirements to ensure the calendar reflects accurately for Inside Sales availability

Skills

Customer service

Education

High school diploma

Job description

West Shore Home is seeking an Appointment Coordinator to confirm appointments and finalize staffing for Design Consultants and Sales Managers. This onsite role supports Inside Sales with scheduling and customer communication to ensure a smooth consultation process.

Onsite in Mechanicsburg, PA: schedule Monday–Friday 11:30am–8:00pm and Saturday 8:00am–4:30pm (Sundays off). Requires 2+ years in customer-facing work and a high school diploma; visa sponsorship is not offered.