Confirmation Representative

West Shore Home; Mechanicsburg, Northern (Cumberland County, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

HSA with match

Paid holidays & PTO

Employee Referral

Employee Discount

Paid training & growth

Job summary

West Shore Home is seeking an Appointment Coordinator to confirm appointments and finalize staffing for Design Consultants and Sales Managers. This onsite role supports Inside Sales with scheduling and customer communication to ensure a smooth consultation process.

Onsite in Mechanicsburg, PA: schedule Monday–Friday 11:30am–8:00pm and Saturday 8:00am–4:30pm (Sundays off). Requires 2+ years in customer-facing work and a high school diploma; visa sponsorship is not offered.

Qualifications

• Authorized to work in the United States without requiring employer-sponsored work authorization. The company does not sponsor visas.
• Minimum of 2 years in a customer service or customer facing role.
• High school diploma or equivalent required.
• Passion for training and providing coaching opportunities to Leadership.

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by Leadership
• Satisfy call pull requests, calendar block requests, and other requirements to ensure the calendar reflects accurately for Inside Sales availability

Skills

Customer service

Education

High school diploma

Job description

Position: Appointment Coordinator

Location: Mechanicsburg, PA (ONSITE)

Schedule: Monday – Friday 11:30am – 8:00pm, and Saturday 8:00am – 4:30p, one weekday off and Sundays off

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As an Appointment Coordinator, you will confirm appointments and finalize staffing of sales appointments for Design Consultants and Sales Managers.

Key Role Accountabilities:

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Must-Have Requirements:

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas
• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required
• Passion for training and providing coaching opportunities to Leadership

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $20.03 per hour plus monthly bonus potential. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/