Onsite Appointment Coordinator

West Shore Home

Harrisburg (Dauphin County)

On-site

USD 39,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

Comprehensive Health Insurance options

401(k) with company match

HSA plan with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Paid training and growth potential

Job summary

West Shore Home is seeking an Appointment Coordinator to manage appointment scheduling and staffing for sales consultations in Mechanicsburg, PA. This on-site position involves coordinating with Design Consultants and Sales Managers to ensure timely, well-staffed appointments.

The role demands strong customer service experience, 2+ years in a customer-facing role, and a high school diploma. Compensation includes $20.03 hourly pay plus potential monthly bonuses, with comprehensiveBenefits and PTO

Qualifications

Minimum 2 years in a customer service or customer facing role.
Authorized to work in the United States without visa sponsorship.

Responsibilities

Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability.
Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation.
Call, text, and email customers to confirm appointments or clarify their project.
Provide a 5-star experience to customers with proper communication etiquette.
Remain on-process for all necessary confirmation attempts as defined by leadership.
Satisfy calendar block requests to reflect Inside Sales availability.