Confirmation Representative

West Shore Home; Mechanicsburg (Cumberland County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Insurance options

401(k) with company match

Paid holidays and PTO

Paid training and growth opportunities

Job summary

West Shore Home in Mechanicsburg, PA is seeking an Appointment Coordinator to manage scheduling for Design Consultants and Sales Managers. This on-site role requires strong customer-service skills and precise calendar management.

You will contact customers to confirm appointments, dispatch consultants, and maintain a five-star experience through clear, proactive communication. Applicants should have at least 2 years in a customer-facing role and a high school diploma.

Qualifications

• Minimum 2 years in a customer service or customer facing role.
• High school diploma or equivalent required.
• No visa sponsorship offered for this position.

Responsibilities

• Set appointments in accordance with protocol, controlling timing and location.
• Dispatch Design Consultants to ensure staff availability for consultations.
• Call, text, and email customers to confirm appointments and clarify project details.
• Provide a five-star experience with clear and courteous communication.
• Maintain calendar accuracy for Inside Sales availability and calendar blocks.

Skills

Customer service

Scheduling

Communication

Education

High school diploma

Job description

Position: Appointment Coordinator

Location: Mechanicsburg, PA (ONSITE)

Schedule: Monday – Friday 11:30am – 8:00pm, and Saturday 8:00am – 4:30p, one weekday off and Sundays off

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As an Appointment Coordinator, you will confirm appointments and finalize staffing of sales appointments for Design Consultants and Sales Managers.

Key Role Accountabilities:

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Must-Have Requirements:

• The company does not and will not sponsor employment visas
• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required
• Passion for training and providing coaching opportunities to Leadership

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $20.03 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/

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