Appointment Concierge: Scheduling & Dispatch Pro

West Shore Home; Mechanicsburg (Cumberland County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Insurance options

401(k) with company match

Paid holidays and PTO

Paid training and growth opportunities

Job summary

West Shore Home in Mechanicsburg, PA is seeking an Appointment Coordinator to manage scheduling for Design Consultants and Sales Managers. This on-site role requires strong customer-service skills and precise calendar management.

You will contact customers to confirm appointments, dispatch consultants, and maintain a five-star experience through clear, proactive communication. Applicants should have at least 2 years in a customer-facing role and a high school diploma.

Qualifications

• Minimum 2 years in a customer service or customer facing role.
• High school diploma or equivalent required.
• No visa sponsorship offered for this position.

Responsibilities

• Set appointments in accordance with protocol, controlling timing and location.
• Dispatch Design Consultants to ensure staff availability for consultations.
• Call, text, and email customers to confirm appointments and clarify project details.
• Provide a five-star experience with clear and courteous communication.
• Maintain calendar accuracy for Inside Sales availability and calendar blocks.

Skills

Customer service

Scheduling

Communication

Education

High school diploma

Job description

West Shore Home in Mechanicsburg, PA is seeking an Appointment Coordinator to manage scheduling for Design Consultants and Sales Managers. This on-site role requires strong customer-service skills and precise calendar management.

You will contact customers to confirm appointments, dispatch consultants, and maintain a five-star experience through clear, proactive communication. Applicants should have at least 2 years in a customer-facing role and a high school diploma.