Onsite Account Coordinator - Temp to Perm (Melbourne, FL)

AppleOne Employment Services; Melbourne (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

AppleOne Employment Services is seeking an Account Specialist to support key customer accounts in Melbourne, FL. This onsite, full-time temporary role focuses on resolving service and billing questions, coordinating with internal teams, and maintaining accurate account records.

The position requires strong Excel skills, 1–3 years of customer service experience, and excellent organizational abilities. Opportunity for long-term hire based on business needs.

Qualifications

• Support key customer accounts by managing service-related issues, follow-ups, updates, and open items.
• Coordinate with field operations and internal teams to resolve customer concerns from start to finish.
• Track billing inquiries, accounts receivable concerns, invoice discrepancies, and service completion details.
• Use Excel and customer support tools to organize information, prepare reports, and maintain accurate account records.

Responsibilities

• Serve as a primary contact for customer questions, service concerns, billing inquiries, invoice discrepancies, and account updates.
• Coordinate with internal teams, including field operations, to resolve issues and provide timely communication to customers.
• Track open work orders, service updates, preventative maintenance schedules, estimated completion dates, and outstanding account items.
• Maintain accurate records, notes, reports, and follow-up details using Excel and other software tools.
• Participate in customer meetings to review service activity, quotes, open items, and account priorities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem-solving

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Zendesk

Job description

AppleOne Employment Services is seeking an Account Specialist to support key customer accounts in Melbourne, FL. This onsite, full-time temporary role focuses on resolving service and billing questions, coordinating with internal teams, and maintaining accurate account records.

The position requires strong Excel skills, 1–3 years of customer service experience, and excellent organizational abilities. Opportunity for long-term hire based on business needs.