Onsite A/V Systems Support Technician - Secret Clearance

Ironbow; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Job summary

Iron Bow Technologies is seeking an experienced A/V Support Technician to support a long-time DOJ client onsite in Washington, DC. You will provide AV services, assist with video conferencing, and triage support requests to keep the AV environment running smoothly.

The ideal candidate has 2+ years of hands-on AV experience with Crestron/Extron and related equipment, the ability to lift up to 50 pounds, and must hold or be able to obtain an active Secret clearance.

Qualifications

• A minimum of 2 years of experience supporting customer’s A/V operations, including conference rooms and being responsive to customer support needs.
• At least 2 years of hands-on AV experience with Crestron and/or Extron A/V equipment, Polycom, Cisco, and/or LifeSize VTC equipment.
• Ability to effectively communicate with all levels of the project team, and with Exec Leadership.
• Capable of regularly lifting/moving up to 25 pounds, and occasionally up to 50 pounds, as well as work within tight spaces.
• Ability to hold/maintain an active Secret clearance – an existing clearance is preferred, will also consider a candidate who does not hold but is confident they can obtain.
• Associate’s degree in IT or related field, will consider an additional 4 years of experience (total 6) in lieu of an AS degree.
• Certifications requirements are – CTS (Certified Technology Specialist) and DM-NVX-N (Crestron DigitalMedia Networking Certification) – have certs coming in or commit to obtaining within 60 days of hire.
• Added nice to hold certifications are – CCSP (Certified Customer Service Professional) and/or CTS-I (Certified Technology Specialist (Installation)).

Responsibilities

• Understand client’s business needs and continually strive to meet these needs.
• Support customer request for assistance and solutions through requests escalated from our Tier 1 Call Center.
• Keep information updated up to date in the ITSM for customer support requests, and once completed, update the ITSM to show resolution.
• Visiting DOJ offices to assess and resolve A/V equipment and/or operational issues.
• Visit DOJ sites/conference rooms every two weeks to validate A/V equipment is operational and mitigate found problems before an incident is reported, to ensure A/V equipment is clean and organized, and to ensure necessary peripherals are present and ready (ie, wireless mice and microphones).
• Field customer’s input on the systems and pass that input onto the Government’s A/V points of contact (POCs).
• Aid the Government’s A/V POCs in the design of new A/V systems and/or enhancements to existing systems.
• Consistently strive to provide services that align with contractual SLAs.
• Support SOP development and update, creation of brochures, quick help guides, best practice tips, how-to guides, knowledge articles, and other publication sources that provide guidelines on use and processes.

Job description

Iron Bow Technologies is seeking an experienced A/V Support Technician to support a long-time DOJ client onsite in Washington, DC. You will provide AV services, assist with video conferencing, and triage support requests to keep the AV environment running smoothly.

The ideal candidate has 2+ years of hands-on AV experience with Crestron/Extron and related equipment, the ability to lift up to 50 pounds, and must hold or be able to obtain an active Secret clearance.