Remote Desktop Engineer - 3rd Shift

STI; New Jersey; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading IT support company is seeking a qualified Desktop Engineer for their 3rd shift team. This role involves troubleshooting computer issues and providing support to customers via phone, email, and remote tools. The position requires at least 7 months of experience in desktop support. Initially onsite for one month, the role will transition to 100% remote work. Ideal candidates will have strong troubleshooting skills and experience managing Windows Active Directory.

Qualifications

• 7+ months of experience in desktop support and troubleshooting.
• Experience managing Windows Active Directory and Exchange.
• Ability to work in a remote setup after an initial orientation period.

Responsibilities

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and manage phone support.
• Work closely with other IT employees on maintenance and configuration projects.

Skills

Troubleshooting skills

Remote access tools

Communication skills

Windows Active Directory

Job description

A leading IT support company is seeking a qualified Desktop Engineer for their 3rd shift team. This role involves troubleshooting computer issues and providing support to customers via phone, email, and remote tools. The position requires at least 7 months of experience in desktop support. Initially onsite for one month, the role will transition to 100% remote work. Ideal candidates will have strong troubleshooting skills and experience managing Windows Active Directory.