Online Support Specialist — Hybrid IT & Member Help

Vistage-Worldwide; San Diego (CA); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) matching

Paid time off

Free meals & drinks

On-site gym

Casual work culture

Job summary

Vistage Worldwide Inc. is seeking an Online Support Representative to join the IT Operations Team.

The role supports multiple Vistage online platforms including private membership portals and mobile apps, providing internal and external support for staff and members of the Vistage community. We expect 3-5 years of online support experience, a Bachelor's degree or relevant IT/Website Support background, and strong communication skills.

Qualifications

• Superior phone and written communication skills are a must.
• Must have 3-5 years of online support experience in a customer service or technical support role.
• Bachelor’s degree or relevant IT/Website Support experience preferred or equivalent.

Responsibilities

• Provide user technical support for our online web presence and related services, including mobile apps.
• Respond promptly to questions via phone, e-mails, online chats, and questions posted on the member website.
• Consult with others to research and provide answers to questions and issues.
• Provide end-user support training to help increase user adoption of My Vistage and Chair App.
• Must be able to work after hours, remotely as part of an on-call support rotation.
• Run remote screen share sessions to capture and document issues.
• Become an expert with all supported systems and updates.
• Occasionally create documentation such as Salesforce Knowledge Base Articles and FAQ documents.
• Follow standard Online Support procedures; log and close cases using Salesforce.

Skills

Communication skills

Customer service

Technical support

Education

Bachelor's degree or relevant IT/Website Support experience

Job description

Vistage Worldwide Inc. is seeking an Online Support Representative to join the IT Operations Team.

The role supports multiple Vistage online platforms including private membership portals and mobile apps, providing internal and external support for staff and members of the Vistage community. We expect 3-5 years of online support experience, a Bachelor's degree or relevant IT/Website Support background, and strong communication skills.