Online Student Success Coach

Lakewood University; Ohio; On-site; USD 42,000 - 56,000; Full time

Job summary

Lakewood University is seeking a Student Success Coach to serve as an accountability partner for a group of students in a distance-learning setting. You will build relationships, monitor progress, and help students overcome barriers to success through regular coaching and strategic planning.

The ideal candidate communicates effectively, combines empathy with accountability, and collaborates with university departments to promote persistence and program completion.

Qualifications

• Bachelor's degree in education, counseling, psychology, student services, social services, or related field.
• Experience coaching, advising, or supporting students.
• Excellent verbal and written communication.
• Strong interpersonal and organizational skills.
• Ability to maintain accurate and timely documentation.

Responsibilities

• Establish and maintain positive coaching relationships with assigned students.
• Conduct regular one-on-one contacts via phone, email, video, and other methods.
• Proactively reach out regarding academic progress, engagement, persistence, and barriers.
• Help students develop short- and long-term academic/personal goals.
• Assist in developing individualized success plans based on goals and needs.
• Help students develop time management, organization, and study strategies.
• Provide encouragement, motivation, and constructive feedback throughout the program.
• Hold students accountable for commitments in their success plan.
• Monitor student activity and identify at-risk students for early intervention.
• Document and communicate with faculty and university departments regarding student needs.
• Protect confidentiality and ensure proper handling of student records.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Documentation

Independent work

Education

Bachelor's degree or equivalent

Job description

Lakewood University is seeking a Student Success Coach to serve as an accountability partner for a group of students in a distance-learning setting. You will build relationships, monitor progress, and help students overcome barriers to success through regular coaching and strategic planning.

The ideal candidate communicates effectively, combines empathy with accountability, and collaborates with university departments to promote persistence and program completion.