Online Sales Support for Customer Success - Hybrid

Burkett Restaurant Equipment & Supplies; Perrysburg (OH); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off & Holidays (30 day wait)

401(k) after 90 days; company match

Descripción de la vacante

Burkett Restaurant Equipment & Supplies is seeking an Online Sales Support to coordinate orders, answer questions, resolve issues, and build strong customer relationships. This onsite role shifts to a hybrid arrangement after 6 months, with 8:00am-5:00pm, Mon-Fri, 40 hours/week.

You'll work with internal teams to ensure exceptional service and post-sale support. Candidates should have 2+ years of customer service experience and strong communication skills.

Formación

• 2+ years of customer service experience.
• Knowledge of online and marketplace platforms; preferred.
• Strong verbal and written communication.
• Ability to manage multiple priorities in a high-volume environment.

Responsabilidades

• Call and email customers to confirm order details.
• Process sales orders in NetSuite and online platforms.
• Handle returns, updates, and cancellations.
• Notify customers about lead-time changes.
• Generate freight quotes and schedule pickups with Logistics support.
• Diagnose and resolve customer issues per service levels.
• Maintain professional communication with customers and departments.

Conocimientos

Verbal communication

Written communication

Call handling

Attention to detail

Multitasking

Herramientas

Microsoft Office

Descripción del empleo

Burkett Restaurant Equipment & Supplies is seeking an Online Sales Support to coordinate orders, answer questions, resolve issues, and build strong customer relationships. This onsite role shifts to a hybrid arrangement after 6 months, with 8:00am-5:00pm, Mon-Fri, 40 hours/week.

You'll work with internal teams to ensure exceptional service and post-sale support. Candidates should have 2+ years of customer service experience and strong communication skills.