Hybrid Online Sales Support Specialist

Burkett Restaurant Equipment; Perrysburg (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short & Long Term Disability

Life insurance

Paid Time Off

Holidays

401(k) retirement plan

401(k) company match

Job summary

Burkett Restaurant Equipment & Supplies is seeking an Online Sales Support associate to build strong customer relationships. You will coordinate orders, answer questions, and provide product information from order confirmation through post-sale support.

You will work in a fast-paced environment, handling calls and emails, ensuring accuracy, and collaborating with internal teams to maintain customer satisfaction and loyalty.

Qualifications

• 2+ years of customer service experience.
• Knowledge of online and marketplace platforms; preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft applications.

Responsibilities

• Call and email customers to confirm order information.
• Process sales orders in NetSuite and online platforms.
• Handle returns, updates, and cancels orders as needed.
• Notify customers about lead-time changes.
• Generate freight quotes and schedule pickups with Logistics support.
• Diagnose and resolve customer issues per service levels.
• Meet the expectations and requirements of internal and external customers.
• Provide product and service information, including warranties and manuals.
• Support continuous improvement of team performance and client satisfaction.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Tools

NetSuite

Microsoft Office

Job description

Burkett Restaurant Equipment & Supplies is seeking an Online Sales Support associate to build strong customer relationships. You will coordinate orders, answer questions, and provide product information from order confirmation through post-sale support.

You will work in a fast-paced environment, handling calls and emails, ensuring accuracy, and collaborating with internal teams to maintain customer satisfaction and loyalty.