Customer Service & Sales Support Specialist

East-Bay-Restaurant-Supply,-Inc.-2; Oakland (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

East Bay Restaurant Supply, Inc. in Oakland, CA, seeks a proactive Customer Service & Sales Support Specialist to assist the sales team and deliver an exceptional customer experience.

You will respond to inquiries, process orders, and coordinate with internal teams to ensure timely delivery. The ideal candidate has 2+ years in customer service or sales support, strong written and verbal communication, and proficiency with Copper CRM and NetSuite.

Qualifications

• 2+ years of experience in customer service, sales support, or a related role
• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving mindset with the ability to work independently
• Experience with CRM systems (Copper preferred)
• Experience with ERP systems (NetSuite a plus)
• Proficiency in Microsoft Office (Word and Excel)

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process customer orders and generate accurate quotes
• Track and manage open orders to ensure timely delivery
• Follow up with vendors regarding purchase orders and shipments
• Coordinate with internal departments (Warehouse, Accounts Receivable, Purchasing)
• Conduct product research to support customer needs
• Handle returns, freight claims, and warranty or repair issues
• Support Account Managers in maintaining and growing customer relationships

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Independent work

Tools

Copper CRM

NetSuite ERP

Microsoft Word

Microsoft Excel

Job description

About the role

• We are seeking a proactive and detail-oriented Customer Service & Sales Support Specialist to support our sales team and deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes initiative.

What you'll do

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process customer orders and generate accurate quotes
• Track and manage open orders to ensure timely delivery
• Follow up with vendors regarding purchase orders and shipments
• Coordinate with internal departments (Warehouse, Accounts Receivable, Purchasing)
• Conduct product research to support customer needs
• Handle returns, freight claims, and warranty or repair issues
• Support Account Managers in maintaining and growing customer relationships

Qualifications

• 2+ years of experience in customer service, sales support, or a related role
• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving mindset with the ability to work independently
• Experience with CRM systems (Copper preferred)
• Experience with ERP systems (NetSuite a plus)
• Proficiency in Microsoft Office (Word and Excel)

Why Join Us

• Supportive and collaborative team environment
• Opportunity for growth and advancement
• Meaningful role impacting customer satisfaction and sales success

About East Bay Restaurant Supply, Inc.

East Bay Restaurant Supply, Inc. (EBRS) is a family-owned commercial foodservice equipment and restaurant supply company founded in 1934 and headquartered in Oakland, California. EBRS supplies restaurant equipment, refrigeration, smallwares and related products nationwide and provides commercial kitchen design, installation and project-management services.

We specialize in the design, supply, and installation of all types of foodservice equipment for hotels, casinos, restaurants, schools, hospitals, employee cafeterias, delicatessens, bakeries and supermarkets... no need is too large or too small!
We have a huge inventory of equipment and supplies at substantially discounted prices for both the professional and home chef. Give us a call, order online, or stop by one of our locations. We look forward to sharing our foodservice experience with you.