Online Sales Concierge - Lead & Customer Care Specialist

Megatel Homes, Inc.; Dallas (TX); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits after 30 days of employment

PTO 10 days + holidays in first year

Career advancement opportunities

Resumo da oferta

Megatel Homes, Inc. in Dallas, TX is seeking an Online Sales Concierge to support New Home Sales Consultants with customer communication and information flow between customers, consultants, sales managers, and the corporate office.

The role emphasizes timely responses, problem solving, and maintaining product knowledge across Megatel's offerings. Typical shifts are weekend-based, with Wednesday-Sunday or Saturday-Wednesday options.

Qualificações

• Exceptional listening, written and verbal communication, and relationship-building skills.
• Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to recognize escalation situations and promptly report issues appropriate

Responsabilidades

• Manage all calls from the general phone number, MLS #, and Megatel Website.
• Assist customers with inquiries and implement problem-solving plan as appropriate.
• Escalate any customer complaints to Sales Manager as deemed appropriate.
• Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by-case basis.
• Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds quotas.
• Understand and utilize all sales forms, reports, procedures, contracts, and policies.
• Establish customer relations through marketing, frequent office visits, phone, and e-mail follow-up.
• Displays knowledge of the company's product lines, subdivisions, and community facilities.
• Answers all prospective customers communications in a timely manner and work to implement case-by-case solutions.
• Assists Home Sales Consultants with customers as they select home sites, floor plans, and structural options

Conhecimentos

Exceptional listening skills

Verbal & written communication

Relationship-building

Formação académica

High School

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Megatel Homes, Inc. in Dallas, TX is seeking an Online Sales Concierge to support New Home Sales Consultants with customer communication and information flow between customers, consultants, sales managers, and the corporate office.

The role emphasizes timely responses, problem solving, and maintaining product knowledge across Megatel's offerings. Typical shifts are weekend-based, with Wednesday-Sunday or Saturday-Wednesday options.