Online Sales Concierge: Convert Leads to In-Store Tours

D.R. Horton; Omaha (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Hols

Multiple Voluntary and Company-provid​

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to manage internet leads and convert them into onsite traffic and sales. You will engage with prospects via online, chat or phone, enter data into CRM, and support the sales team across communities and product offerings.

This role emphasizes qualification, reporting, and staying informed about plans, amenities and current promotions. Strong communication, organizational, and team skills are essential for success at a Fortune 500 homebuilder.

Qualifications

• High school diploma or GED and 1–3 years of related experience.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work well within a team.
• Provide attention to detail and manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Proficiency with MS Office and email.
• Ability to sit for majority of 8-hour workday; normal vision requirements.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Skills

Communication skills

Interpersonal skills

Team player

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

MS Office

Email

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to manage internet leads and convert them into onsite traffic and sales. You will engage with prospects via online, chat or phone, enter data into CRM, and support the sales team across communities and product offerings.

This role emphasizes qualification, reporting, and staying informed about plans, amenities and current promotions. Strong communication, organizational, and team skills are essential for success at a Fortune 500 homebuilder.