Online Sales Concierge

D. R. Horton; Schaumburg (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee stock purchase plan

Flex spending accounts

Life & Disability insurance

Paid time off

Holidays

Voluntary benefits

Job summary

D.R. Horton is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. You will manage inbound leads, nurture prospects online, via live chat or phone, and coordinate with onsite Sales Representatives to set appointments.

The role requires strong communication, teamwork, and data entry into the CRM, plus the ability to produce weekly sales reports and maintain up-to-date knowledge of communities and product features.

Qualifications

• High school diploma or GED required; 1-3 years related experience.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work well within a team and manage multiple responsibilities.
• Proficiency with MS Office and email.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced sources.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).

Skills

Interpersonal skills

Written communication

Verbal communication

Team player

MS Office

CRM familiarity

Email proficiency

Education

High School Diploma or GED

1-3 years related experience

Tools

MS Office

CRM software

Job description

Job Description - Online Sales Concierge (2602505)

Job Description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email

Preferred Qualifications

• Licensing requirements vary by state

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Compensation: $60,000 + semi monthly bonus

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo