Online Programs Enrollment Specialist (Online + Mesa Hybrid)

Pathways in Education - Arizona, Inc.; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Pathways in Education - Arizona, Inc. is seeking an Admissions and Recruitment specialist to drive inquiries through the admissions process. You will manage outbound calls, conduct client consultations, and coordinate with Student Advisors to map Program Completion Plans.

Travel to events and community partnerships are a regular part of the role. Ideal candidates are energetic, detail-oriented, with strong presentation skills and experience in telemarketing or admissions.

Qualifications

• Minimum 1 year customer service, telemarketing or sales experience (including admission experience)
• Ability to effectively communicate in person and in writing and speak publicly
• Possess high energy, attention to detail, and ability to organize effectively
• Strong presentation skills
• Knowledge of Microsoft Office and/or Gmail Suite
• Bachelor's degree preferred
• Bilingual Spanish preferred

Responsibilities

• Respond to all inquiries quickly and maintain consistent communication with students/parents throughout the admissions process.
• Complete required outbound calls per day to reach prospective students.
• Conduct telephone-based and on-site consultations to prospective students and parents.
• Review programs with parents/students and advise on admission requirements.
• Ensure admissions paperwork is completed and filed correctly.
• Enter new student information into the CRM system.
• Maintain conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with educational support.
• Attend internal meetings to monitor enrollment goals and develop recruitment strategies.
• Travel for recruitment events and school-related activities.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend events.
• Stay informed of current industry trends.
• Clearly articulate the mission and value of Pathways in Education.

Skills

Customer service

Telemarketing

Sales experience

Public speaking

Communication

Organized

Attention to detail

Travel flexibility

Presentation skills

Multitasking

Education

Bachelor's degree preferred

Bilingual Spanish preferred

Tools

Microsoft Office

Gmail Suite

Job description

Job Description

Essential Functions include, but are not limited to the following:*

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on site consultations to prospective students and parents on their educational goals.
• Review programs with parents/student and advise them on admission requirements
• Ensure that all admission paperwork is completed and filed appropriately.
• Accurately enter new student information into the CRM system.
• Maintain targeted conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with getting the student educational support.
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Analyze recruitment and retention data and make strategic recommendations to Leadership.
• Travel on behalf of the school for recruitment and other school related events.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.
• Clearly articulate the mission and value of Pathways in Education.
• Responsible for making recommendations to continue or shifts unitive using tracked data for all recommendations
• Other duties as assigned.

Knowledge, Skill and abilities Preferred:

• Respond to request for service and assistance
• Displays willingness to make decisions
• Effectively communicating with others. Able to complete all job requirements in allotted time
• Displays an organized and results-oriented approach, and motivation to perform without extensive direction.
• Displays high quality of work and level of accuracy.
• Ability to travel and work alternate hours including weekend and evenings as necessary.

Education and Experience:

• Minimum 1 year customer service, telemarketing or sales experiences (including admission experience)
• Ability to effectively communicate in person and in writing and be able to speak publicly.
• Possess high energy, attention to detail, and the ability to organize effectively.
• Strong presentation skills
• Knowledge of Microsoft Office and/or Gmail Suite
• Bachelor's degree preferred
• Bilingual Spanish preferred

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.