Admissions Support Center Specialist I

Pima-Medical-Institute; Mesa (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) with employer match

Healthcare options (Medical, Dental, V

Job summary

Pima Medical Institute is seeking an Admissions Support Center Specialist to join our Mesa Support Center on-site. You will be the friendly voice guiding prospective students and their families toward campus appointments and educational goals.

This 100% in-office role requires excellent verbal and written communication, 2+ years in call center or customer service, and CRM/lead management experience. Schedule includes evenings and occasional weekend shifts within operating hours.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2 years of call center, administrative, or customer service experience.
• Exceptional verbal and written communication with a patient, customer-centric phone presence.
• Experience using a CRM or lead management system preferred.

Responsibilities

• Answer incoming calls and make outbound calls to prospective students and families to schedule campus appointments.
• Provide accurate information about programs, policies, and admissions; reschedule appointments as needed to keep students on track.
• Perform outreach to missed appointments to encourage rescheduling; distribute program information and applicant mailings.
• Maintain campus admissions calendars to ensure seamless appointment scheduling for campus teams.
• Add new leads into the CRM and maintain detailed records of all calls and interactions.
• Review lead, appointment, and enrollment reports; collaborate with call center peers to refine customer service standards.

Skills

Customer service

Active listening

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM system

Lead management system

Job description

Admissions Support Center Specialist (Full-Time)

Location: Mesa, AZ (Corporate Support Center) | 100% On-Site (Must Work In Office)

Schedule: Set weekly schedule within operational hours (includes evening coverage and approximately two weekend shifts per month)

Department: Support Center / Admissions

Compensation: $17.84 – $21.40 per hour

Position Summary

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Pima Medical Institute is seeking an Admissions Support Center Specialist to join our team on-site at our Mesa Support Center.

In this role, you will be the friendly voice on the other end of the line, connecting with prospective students and their families to guide them toward their educational goals. If you can combine empathetic customer service with active listening to help set appointments and remove barriers for future healthcare professionals, this is the role for you.

Key Responsibilities

Student Engagement & Communication:

Connect with Compassion: Answer incoming calls and make outbound calls to prospective students and families using an empathetic approach to answer questions and schedule campus appointments.

Supportive Guidance: Provide accurate, encouraging information regarding school programs, policies, and admissions processes; reschedule appointments as needed to keep students on track.

Outreach & Follow-Up: Perform outreach to missed appointments to encourage rescheduling; assist with distributing program information and prospective applicant mailings.

Systems & Calendar Management:

Calendar Accuracy: Maintain campus admissions calendars to ensure seamless appointment scheduling for campus teams.

Lead Tracking: Add new leads into the student contact management system (CRM) and maintain detailed records of all calls, inquiries, and student interactions.

Reporting & Collaboration: Review lead, appointment, and enrollment reports; collaborate with call center peers to continuously refine customer service standards.

Work Location: Must be able to work 100% on-site at our Mesa, AZ corporate office location.

Education: High school diploma or equivalent required (Associate or Bachelor's degree preferred).

Experience: Minimum of two (2) years of call center, administrative, or customer service experience (an equivalent combination of education and experience will be considered).

Communication Skills: Exceptional verbal and written communication skills with a patient, customer-centric phone presence.

Preferred Qualifications:

Prior sales, admissions, or higher education experience.

Practical experience using a CRM or lead management system.

Compensation & Employee Benefits

Hiring Range: $17.84 to $21.40 per hour.

Employee Ownership: Employee Stock Ownership Plan (ESOP)—build equity in your future.

Retirement: 401(k) Plan with up to a 10% Employer Match.

Healthcare Options: Comprehensive Medical (PPO & 2 HDHP options with HSA), Dental, and Vision coverage.

Financial Protection: Basic Life Insurance, Short-Term and Long-Term Disability, HSA, and FSA options.

Work-Life & Growth: Paid Time Off (PTO), Paid Holidays, Employee Assistance Program (EAP), Tuition Reimbursement, and Health & Wellness rewards.

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Loyal

Shows firm and constant support to a cause

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Associates or better.

Experience

Call center, administrative or customer service

Sales or Admissions/Higher Education

Equal Opportunity Employer
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