Online Programs Enrollment Specialist (Online + Mesa Hybrid)

Pathways In Education; Arizona; Hybrid; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Vision insurance

Paid time off

Flexible schedule

401(k) matching

Professional development assistance

Tuition reimbursement

Employee discount

Job summary

Pathways In Education is seeking an Enrollment and Outreach Specialist in Mesa, AZ to connect students and families with the school and guide them through the admissions process. This full-time role focuses on recruitment, community outreach, and enrollment support, collaborating with school leadership and the Marketing Department.

The ideal candidate communicates effectively, builds relationships with families, conducts information sessions and tours, and works independently in a results-driven

Qualifications

• Minimum 1 year customer service, telemarketing or admissions experience.
• Effective in-person and written communication; public speaking.
• Ability to travel and work some evenings/weekends.
• Proficient with Microsoft Office and Gmail.
• Bachelor’s degree preferred; bilingual Spanish preferred.

Responsibilities

• Respond to inquiries promptly and maintain communication with students/parents.
• Make outbound calls to prospective students daily.
• Conduct consultations by phone and on-site.
• Review programs with families and explain admission requirements.
• Ensure admission paperwork is completed and filed.
• Enter new student data into the CRM.
• Maintain targeted conversion metrics at each stage.
• Travel for recruitment and school events.
• Attend internal meetings and develop recruitment strategies.
• Establish community partnerships for recruitment.

Skills

Strong communication

Outreach

Enrollment processes

Public speaking

Results oriented

Travel

Education

Bachelor's degree preferred

Tools

Microsoft Office

Gmail Suite

CRM systems

Job description

*Job Description**Position Overview*The *Enrollment and Outreach Specialist *plays a key role in connecting students and families with Pathways in Education and supporting them through the enrollment process. This position focuses on student recruitment, community outreach, family engagement, and enrollment support, while collaborating with school leadership and the Marketing Department.The ideal candidate is a strong communicator who is comfortable building relationships with families, conducting outreach in the community, leading information sessions and tours, and working independently in a results-oriented environment.* *Hours: *Full-time* *Pay Range: *$20.00–$23.25/hour* *Hybrid Work Schedule: *In-person at the Mesa, Arizona campus two days per week (currently Monday and Wednesday), with the remaining workdays performed remotely.* *Additional Expectations: *Additional in-person workdays, travel, or support responsibilities may be required as determined by the employee's supervisor.*Essential Functions include, but are not limited to the following:** Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.* Complete the required numbers of outbound calls per day to reach prospective students.* Conduct telephone-based and on site consultations to prospective students and parents on their educational goals.* Review programs with parents/student and advise them on admission requirements* Ensure that all admission paperwork is completed and filed appropriately.* Accurately enter new student information into the CRM system.* Maintain targeted conversion metrics at each stage of the admission process.* Recruit students who left the program and assist with getting the student educational support.* Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.* Analyze recruitment and retention data and make strategic recommendations to Leadership.* Travel on behalf of the school for recruitment and other school related events.* Ensure students/parents meet with Student Advisors to outline Program Completion Plans.* Create community partnerships for student recruitment and attend community events.* Stay informed of current trends and changes in the industry.* Clearly articulate the mission and value of Pathways in Education.* Responsible for making recommendations using tracked data.* Other duties as assigned.*Knowledge, Skill and abilities Preferred:** Respond to request for service and assistance* Displays willingness to make decisions* Effectively communicating with others. Able to complete all job requirements in allotted time* Displays an organized and results-oriented approach, and motivation to perform without extensive direction.* Displays high quality of work and level of accuracy.* Ability to travel and work alternate hours including weekend and evenings as necessary.*Education and Experience:** Minimum 1 year customer service, telemarketing or sales experiences (including admission experience)* Ability to effectively communicate in person and in writing and be able to speak publicly.* Possess high energy, attention to detail, and the ability to organize effectively.* Strong presentation skills* Knowledge of Microsoft Office and/or Gmail Suite* Bachelor’s degree preferred* Bilingual Spanish preferred*Benefits and Perks:** We offer a comprehensive benefits package to full-time staff that includes paid time off, holiday and sick time, medical, vision and dental coverage, incentives and an employer-matched 401k plan.* PIE provides our staff opportunities to chaperone students on experiential learning trips to amazing places like Italy, Cuba and China as well as U.S. based trips to DC, a ranch in the Rocky Mountains of Colorado and a farm in Northern California.* We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make PIE and our students successful.To learn more about our schools, visit us at www.az.pathways in education.org.Pathways In Education embraces diversity and is proud to be an equal opportunity employer.* The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.Expected hours: 35.0 – 40.0 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible schedule* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Professional development assistance* Referral program* Retirement plan* Tuition reimbursement* Vision insurance