Student Recruitment Relationship Specialist

University of North Alabama (UNA); Florence (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

The University of North Alabama in Florence, AL seeks an Admissions Counselor to attract and enroll graduate and online program students. The role focuses on motivating prospects from consideration to action, guiding them through applications and financing options, and setting the stage for student retention.

The ideal candidate has a bachelor's degree, strong interpersonal skills, and a customer-service mindset.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.

Responsibilities

• Act as first point of contact for prospective students considering enrolling in a graduate and/or online program at the institution.
• Engage primarily by telephone with prospective students to discuss educational goals, answer questions, and provide application support, with additional communication via email and text as needed.
• Discuss admission requirements, program offerings, student interests, and career goals based on program of choice.
• Meet metrics by demonstrating high level of product/program knowledge and meeting specific student recruitment goals.
• Manage prospective student records, application materials, and follow-up documentation in the computerized database.
• Validate enrollment data and collaborate with internal departments to address discrepancies as needed.
• Maintain comprehensive knowledge of university student services, financing options, and resources available to support student success.
• Maintain accurate knowledge of graduate and/or online programs, university student services, and peer institutions’ offerings.
• Use critical thinking and sound judgment to assess student needs, identify solutions, and engage department faculty when additional support is needed.
• Work effectively with coworkers as part of the student services team to ensure each student’s experience with the institution is professional, service-focused, and productive.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Consultative sales / customer service

Deadline-oriented

Communicate with diverse audiences

Goal achievement

Adaptability

Education

Bachelor's degree

Master's degree

Tools

CRM systems

Database software

Email/text tools

Job description

This position leverages experience motivating individuals to move from thinking to doing to attract, enroll, and set the stage for the retention of career-oriented students. This position also guides prospective students to make the smart decision to invest in their future by enrolling in a graduate and/or online program. Sponsorship is not available for this position.

• Act as first point of contact for prospective students considering enrolling in a graduate and/or online program at the institution;
• Engage primarily by telephone with prospective students to discuss educational goals, answer questions, and provide application support, with additional communication via email and text as needed;
• Discuss admission requirements, program offerings, student interests, and career goals based on program of choice;
• Meet metrics by demonstrating high level of product/program knowledge and meeting specific student recruitment goals Manage prospective student records, application materials, and follow-up documentation in the computerized database;
• Validate enrollment data and collaborate with internal departments to address discrepancies as needed;
• Maintain comprehensive knowledge of university student services, financing options, and resources available to support student success;
• Maintain accurate knowledge of graduate and/or online programs, university student services, and peer institutions’ offerings;
• Use critical thinking and sound judgment to assess student needs, identify solutions, and engage department faculty when additional support is needed;
• Work effectively with coworkers as part of the student services team to ensure each student’s experience with the institution is professional, service-focused, and productive;
• Perform all other duties as assigned.

ADDITIONAL DUTIES

To be determined.

• Bachelor’s degree is required;
• Master’s degree is preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS

None

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work a flexible schedule, based on fluctuating activity needs identified by the institution;
• Ability to engage in consultative sales or customer service guiding individuals from thinking to doing using superior interpersonal skills and ethical approach;
• Ability to utilize software tools in the management of data related to contacts with prospective students;
• Adaptability to connect with relevance to prospective students representing multiple stages of life and diverse backgrounds/experiences;
• Ability to achieve goals, influence others, and meet deadlines;
• Ability to communicate effectively with an increasingly diverse array of students, prospective students, faculty, staff, administrators, parents, visitors, and the general public;
• A genuine belief in the value of education and in the University is a must.