Online Order Specialist: Speed, Service & Substitutions

Brookshire Grocery Company; Longview (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, vision, dental

Paid time off

401(k) plan

Employee discounts

Scholarships

Outdoor recreation area access

Job summary

Brookshire Grocery Company is seeking a team member to prepare online customer orders with speed and accuracy, while delivering excellent service. You will identify substitutes for out-of-stock items and ensure accurate checkout totals, maintaining up-to-date knowledge of products and food safety standards.

The role emphasizes friendly customer service, substitutions options, and adherence to tender policies in a fast-paced retail environment.

Qualifications

• Six or more months of related experience or an equivalent combination of education and experience.
• Minimum age 16 required; 21 years of age in Louisiana.
• TABC/LACT/AATC certification where applicable.

Responsibilities

• Prepare online orders by accurately selecting products for pickup.
• Identify item out-of-stocks and suggest substitutions of similar value.
• Ensure accurate checkout totals by weighing, keying, and scanning items.
• Remain current on product knowledge and food safety standards.

Skills

Customer service

Cash handling

Multi-tasking

Communication skills

Tools

Cash register

Job description

Brookshire Grocery Company is seeking a team member to prepare online customer orders with speed and accuracy, while delivering excellent service. You will identify substitutes for out-of-stock items and ensure accurate checkout totals, maintaining up-to-date knowledge of products and food safety standards.

The role emphasizes friendly customer service, substitutions options, and adherence to tender policies in a fast-paced retail environment.