Online Order Fulfillment Specialist

Kroger; Port Orchard (WA); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger is seeking team members to select and gather products for customers' on-line orders with attention to freshness and quality. Assemble orders, process coupons, and load orders to customers? cars at pickup. Provide a positive customer service experience encouraging return visits to on-line shopping.

Demonstrate Kroger's core values: respect, honesty, integrity, diversity, inclusion, and safety in daily work.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills; Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Ability to work without supervision

Read shelf tags

Oral/written communication

Basic math skills

Job description

Kroger is seeking team members to select and gather products for customers' on-line orders with attention to freshness and quality. Assemble orders, process coupons, and load orders to customers? cars at pickup. Provide a positive customer service experience encouraging return visits to on-line shopping.

Demonstrate Kroger's core values: respect, honesty, integrity, diversity, inclusion, and safety in daily work.