Online Grocery Picker & Pickup Specialist

Kroger; Shelbyville (KY); On-site; USD 33,062,000 - 44,083,000; Full time

Job summary

Kroger is seeking an Online Grocery Pick-Up Clerk to select and gather products for on-line orders, ensuring freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, while maintaining excellent customer service.

The role emphasizes accurate order fulfillment, strong communication, and adherence to food safety standards in a fast-paced retail environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for on-line orders with emphasis on freshness and quality.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders to customers' cars at pickup.
• Scan and bag orders on the go, following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in note section.
• Ensure quality and freshness of all items.
• Communicate with customers via a portable phone professionally.
• Retrieve each customer's order from staging locations and load into cars.
• Provide positive customer service that encourages return to online shopping.
• Process orders through the POS system.
• Follow substitutions policies when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Skills

Work without supervision

Read shelf tags

Basic math skills

Communication skills

Job description

Kroger is seeking an Online Grocery Pick-Up Clerk to select and gather products for on-line orders, ensuring freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, while maintaining excellent customer service.

The role emphasizes accurate order fulfillment, strong communication, and adherence to food safety standards in a fast-paced retail environment.