Online Order Fulfillment Specialist

Jobtome; Dayton (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Jobtome in Kentucky is seeking a team member to assemble online orders, process payments, and load orders for customer pickup. You will ensure freshness, follow safety guidelines, and maintain a clean, organized staging area while providing excellent customer service.

Responsibilities include selecting items, processing POS orders, handling substitutions, and assisting in training new e-Commerce team members. Ability to work in a fast-paced environment with integrity is essential.

Qualifications

• Excellent oral/written communication skills.
• Ability to work without supervision.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for shopping experience, variety, freshness, and cleanliness.
• Adhere to laws, safety procedures, and company guidelines.
• Receive and process online orders; store products in proper temperature zones.
• Initiate and complete selection for online orders.
• Read and follow directions in notes; ensure item freshness.
• Communicate with customers via portable phone; respond professionally.
• Load orders into customers' cars at pickup.
• Process orders through the POS system.
• Substitute items when out of stock; inform customers as needed.
• Bag orders according to standards; maintain organization.
• Notify customers of substitutions at pickup time.
• Maintain staging areas and equipment cleanliness.
• Report pricing, scanning, or location discrepancies to supervisor.
• Inspect equipment and report repairs as needed.
• Perform opening and closing procedures.
• Assist in training new team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflicts professionally and non-confrontationally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Excellent communication

Ability to work without supervision

Basic math skills

Job description

Jobtome in Kentucky is seeking a team member to assemble online orders, process payments, and load orders for customer pickup. You will ensure freshness, follow safety guidelines, and maintain a clean, organized staging area while providing excellent customer service.

Responsibilities include selecting items, processing POS orders, handling substitutions, and assisting in training new e-Commerce team members. Ability to work in a fast-paced environment with integrity is essential.