Online Order Fulfillment Associate

Kroger Co.; Nampa (ID); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger Co. is seeking staff to assemble and process online orders for customer pickup. You will meet customer expectations for freshness, quality, and variety, handle orders through POS, and load items into customers' cars with care.

Attention to details, reliable communication, and the ability to work independently in a busy store environment are essential. Training will cover safety, substitutions, and store policies to ensure excellent service.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Ability to work without supervision.
• Ability to read shelf tags.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers professionally via a portable phone.
• Load orders into customers' cars and ensure accuracy.
• Process orders through the POS system.
• Substitute items following policy when needed.
• Scan and bag orders following bagging standards.
• Notify customers of substitutions or exceptions at pick-up.
• Maintain staging areas and equipment cleanliness.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and report repairs needed.
• Perform opening/closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and stressful environments.
• Manage conflicts professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Work independently

Read shelf tags

Oral and written communication

Math skills

Conflict resolution

Honesty integrity

Job description

Kroger Co. is seeking staff to assemble and process online orders for customer pickup. You will meet customer expectations for freshness, quality, and variety, handle orders through POS, and load items into customers' cars with care.

Attention to details, reliable communication, and the ability to work independently in a busy store environment are essential. Training will cover safety, substitutions, and store policies to ensure excellent service.