Online Order Picker & Customer Delight Specialist

Jobtome; MIDDLETOWN (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

Jobtome in Middletown, OH seeks an on-site e-Commerce order picker to assemble online orders, ensure freshness, and load orders into customers’ cars at pickup. You will process payments, handle substitutions, and maintain a courteous, safe shopping environment.

The role emphasizes accuracy, teamwork, and adherence to food safety rules, with opportunities to assist training and improve processes in a fast-paced store setting.

Qualifications

• Ability to communicate clearly in oral and written form.
• Ability to read shelf tags and follow label guidance.
• Basic math skills including counting, addition, and subtraction.
• Ability to work without supervision while maintaining accuracy and efficiency.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete the online order selection process.
• Read and follow directions provided in notes.
• Ensure quality and freshness of all items selected.
• Communicate with customers professionally via portable phone.
• Retrieve and load customer orders into cars at pickup.
• Process orders through the POS system.
• Handle substitutions for out-of-stock items according to policy.
• Scan and bag orders while maintaining bagging standards.
• Notify customers of substitutions or exceptions at pickup.
• Maintain organization in staging areas and equipment.
• Report discrepancies to e-Commerce supervisors.
• Inspect equipment and report repairs needed.
• Perform opening/closing procedures and learn new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced and sometimes stressful environments.
• Handle interactions with minors, individuals with special needs, and/or older adults when needed.

Skills

Excellent communication

Reading shelf tags

Basic math

Work without supervision

Job description

Jobtome in Middletown, OH seeks an on-site e-Commerce order picker to assemble online orders, ensure freshness, and load orders into customers’ cars at pickup. You will process payments, handle substitutions, and maintain a courteous, safe shopping environment.

The role emphasizes accuracy, teamwork, and adherence to food safety rules, with opportunities to assist training and improve processes in a fast-paced store setting.