Online Order Fulfillment Specialist

The Kroger Co.; Franklin (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Franklin, TN is seeking a dependable e-Commerce team member to pick and assemble online orders, assist customers, and ensure product freshness.

You will process coupons and payments, load orders into customers' cars at pickup, and maintain orderly staging areas in a fast-paced environment. Responsibilities include following POS procedures, communicating substitutions, and supporting training for new teammates while upholding Kroger's values of respect, honesty, integrity, and

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Select and gather products for online orders efficiently with attention to freshness and quality.
• Assemble online orders and process coupons and payment at checkout.
• Load orders into customers' cars at pick-up and provide positive customer service.
• Follow POS procedures and handle substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Communicate substitutions or exceptions to customers at pick-up.
• Report discrepancies and equipment issues to management.
• Assist in training new e-Commerce team members and meet productivity standards.

Skills

Customer service

Communication

Reading skills

Education

High school diploma

Job description

The Kroger Co. in Franklin, TN is seeking a dependable e-Commerce team member to pick and assemble online orders, assist customers, and ensure product freshness.

You will process coupons and payments, load orders into customers' cars at pickup, and maintain orderly staging areas in a fast-paced environment. Responsibilities include following POS procedures, communicating substitutions, and supporting training for new teammates while upholding Kroger's values of respect, honesty, integrity, and