Online Order Fulfillment Specialist

Jobtome; Germantown (MD); On-site; USD 18,000 - 25,000; Full time

Job summary

Jobtome is seeking an e-Commerce/online order fulfillment associate in Germantown, MD to assemble online orders, process payments, and assist customers at pickup. You will ensure freshness and quality, adhere to safety guidelines, and load orders into customers' cars with care.

Strong communication and teamwork are essential. Responsibilities include meeting customer expectations for ease of shopping, accuracy in substitutions, and maintaining a clean, organized staging area.

Qualifications

• Ability to work without supervision
• Excellent oral/written communication skills
• Basic math skills (counting, addition, subtraction)
• Ability to read shelf tags and follow instructions

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector and store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers professionally via a portable phone
• Retrieve orders from staging locations and load orders into customers' cars
• Process orders through the POS system
• Follow policies for substitutions when items are out of stock
• Scan and bag orders following bagging standards
• Notify customers of substitutions or exceptions at pickup
• Maintain organization and cleanliness of staging areas
• Report discrepancies to store e-Commerce supervisor
• Inspect equipment and notify management of repairs needed
• Perform opening and closing procedures
• Learn and adapt to new processes and train new team members
• Meet/exceed productivity standards
• Work cooperatively in high-paced environments and manage conflicts professionally
• Support and assist minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

Skills

Customer service

Communication skills

Basic math

Reading shelf tags

Teamwork

Problem solving

Job description

Jobtome is seeking an e-Commerce/online order fulfillment associate in Germantown, MD to assemble online orders, process payments, and assist customers at pickup. You will ensure freshness and quality, adhere to safety guidelines, and load orders into customers' cars with care.

Strong communication and teamwork are essential. Responsibilities include meeting customer expectations for ease of shopping, accuracy in substitutions, and maintaining a clean, organized staging area.