Online Order Fulfillment & Customer Care Associate

Michaels; Columbia (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels in Columbia, MD is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining in-stock conditions while supporting BOPIS and SFS processes.

You will also be cross-trained in Custom Framing selling and production, contributing to a well-merchandised store and adherence to SOPs and safety standards.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail and/or customer service

Cash handling

VOC survey awareness

Job description

Michaels in Columbia, MD is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining in-stock conditions while supporting BOPIS and SFS processes.

You will also be cross-trained in Custom Framing selling and production, contributing to a well-merchandised store and adherence to SOPs and safety standards.