Online Order Fulfillment Associate

H-E-B; Midland (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Midland, TX is seeking an eStore In-Store Shopper to select, sort, and unload items to fulfill online orders. You will use a digital picking tool to assemble orders, pack them, and place them in a staging area for pickup by customers.

Great customer service and clear communication are essential as you assist shoppers on the sales floor, answer questions, and help locate products while maintaining food safety standards and following SOPs.

Qualifications

• Must be 16+ years of age.
• 3+ months of curbside/related experience required.
• Personal shopping experience is a plus.
• HS Diploma or GED preferred.

Responsibilities

• Selects merchandise to complete online orders.
• Sorts/unloads items into refrigerated, frozen or dry storage.
• Uses a digital tool to pick items, pack, and store orders.
• Make customer-centric decisions when items are unavailable.
• Provide excellent customer service and locate products for customers.
• Return unwanted items to proper in-store location.
• Communicate with managers to locate products and minimize shrink.
• Follow SOPs and meet productivity standards.
• Perform eStore curbside duties as needed.

Skills

Strong customer service

Strong communication

Decision making

Prioritization & multitasking

Flexible schedule

Education

HS Diploma or GED

Job description

H-E-B in Midland, TX is seeking an eStore In-Store Shopper to select, sort, and unload items to fulfill online orders. You will use a digital picking tool to assemble orders, pack them, and place them in a staging area for pickup by customers.

Great customer service and clear communication are essential as you assist shoppers on the sales floor, answer questions, and help locate products while maintaining food safety standards and following SOPs.