eStore In-Store Shopper - Fast, Friendly Order Pick

H-E-B; Midland (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

H-E-B is seeking an eStore In-Store Shopper to pick, sort, and unload items to fulfill online orders. You will select merchandise from the sales floor and place items into refrigeration, frozen, or dry storage areas, using a digital tool to complete orders and prepare them for pickup or curbside.

This role emphasizes customer service, accurate item retrieval, and adherence to SOPs. You will collaborate with department managers and partners, minimize shrink, and perform occasional eStore curbie

Qualifications

• 3+ months of experience as a Curbie or related experience - Required
• Experience in personal shopping a plus - Preferred
• HS Diploma or GED or equivalent - Preferred

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers¿ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed

Skills

Strong customer service skills

Strong communication skills

Decision making for customers

Prioritize cross-functional tasks

Flexible schedule

Education

HS Diploma or GED or equivalent

Job description

H-E-B is seeking an eStore In-Store Shopper to pick, sort, and unload items to fulfill online orders. You will select merchandise from the sales floor and place items into refrigeration, frozen, or dry storage areas, using a digital tool to complete orders and prepare them for pickup or curbside.

This role emphasizes customer service, accurate item retrieval, and adherence to SOPs. You will collaborate with department managers and partners, minimize shrink, and perform occasional eStore curbie