Online Operations Specialist, Diamonds Direct

Signet Jewelers Limited; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Diamonds Direct in Charlotte, NC is seeking a part-time on-site fulfillment associate to support online order processing and showroom operations. The role focuses on accurate, timely fulfillment while handling high-value jewelry with care.

The position is approximately 20 hours per week, coordinating with Online Operations, Shipping, Inventory, and Customer Service to ensure smooth workflows and customer satisfaction throughout the order lifecycle.

Qualifications

• Experience in retail operations, e-commerce, fulfillment, or customer service.
• Strong attention to detail and time management.
• Comfortable learning order management tools and reporting documents.
• Excellent written and verbal communication.
• Ability to handle high-value merchandise with care.

Responsibilities

• Support online order processing and fulfillment workflows to ensure orders are completed accurately and on time.
• Finalize and update orders in internal systems prior to shipment or customer pickup.
• Monitor order status reports and ready-to-ship tracking documents to help ensure fulfillment timelines are met.
• Create and send customer shipping labels for repairs, returns, and exchanges.
• Receive, document, and coordinate customer repairs, including intake, tracking, and customer communication.
• Assist with quality control checks for online orders, repairs, returns, and exchanged merchandise.
• Support return and refund processing in accordance with company procedures.
• Fulfill Headquarters-based online orders, including pulling, quality checking, and preparing items for shipment.
• Reconcile and close daily operational batches as needed.
• Provide support to showroom teams for order inquiries, payment processing, and fulfillment-related questions.

Skills

Retail operations

E-commerce fulfillment

Customer service

Attention to detail

Multi-system proficiency

Job description

We have many opportunities available on our other career site pages.

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

The ideal candidate is highly organized, detail-oriented, comfortable working across multiple systems, and able to manage time-sensitive tasks in a fast-paced retail environment.

Key Responsibilities

• Support online order processing and fulfillment workflows to ensure orders are completed accurately and on time.
• Finalize and update orders in internal systems prior to shipment or customer pickup.
• Monitor order status reports and ready-to-ship tracking documents to help ensure fulfillment timelines are met.
• Create and send customer shipping labels for repairs, returns, and exchanges.
• Receive, document, and coordinate customer repairs, including intake, tracking, and customer communication.
• Assist with quality control checks for online orders, repairs, returns, and exchanged merchandise.
• Support return and refund processing in accordance with company procedures.
• Fulfill Headquarters-based online orders, including pulling, quality checking, and preparing items for shipment.
• Reconcile and close daily operational batches as needed.
• Provide support to showroom teams for order inquiries, payment processing, and fulfillment-related questions.
• Partner with Online Operations, Shipping, Inventory, Customer Service, and store teams to resolve order issues.
• Follow company policies, operational procedures, and asset protection standards when handling customer merchandise and high-value inventory.

Qualifications

• Experience in retail operations, e-commerce, fulfillment, customer service, jewelry, luxury retail, or administrative support preferred.
• Strong attention to detail, organization, follow-through, and accountability.
• Comfortable learning internal systems, order management tools, and reporting documents.
• Strong written and verbal communication skills.
• Ability to independently manage multiple tasks and prioritize time-sensitive work.
• Comfortable handling high-value merchandise with care and accuracy.
• Proficiency with Microsoft Outlook, Excel, Teams, and general computer systems preferred.

Physical Requirements

• Ability to work on-site at Diamonds Direct Headquarters.
• Ability to handle, package, and organize merchandise, repair items, and shipments.
• Ability to lift and move packages and inventory as needed.
• Ability to sit, stand, and move throughout the workday while supporting operational workflows.

Schedule / Availability

• In-office position based at Diamonds Direct Headquarters in Charlotte, NC.
• Part-time position, approximately 20 hours per week.
• Scheduled weekday daytime hours based on business and operational needs.
• Additional hours may be available during peak sales periods, promotional events, holidays, or team coverage needs.
• Position requires regular communication and collaboration with remote leadership and team members while working on-site at Headquarters.

We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work!

We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!