Operations Support, Diamonds Direct

Signet Jewelers Limited; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Diamonds Direct in Austin is seeking an Operations Support teammate to help manage daily functions, including inventory, order processing, logistics, and administrative tasks. This role supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service.

RHINO culture emphasizes work ethic, ownership, and humility, with a focus on delivering outstanding customer experiences and continuous improvement.

Responsibilities

• Inventory tracking and restocking
• Order processing and fulfillment
• Coordinate with shipping and logistics
• Maintain accurate records in internal systems
• Prepare merchandise for displays and client appointments
• Adhere to brand standards and procedures
• Provide admin and operational support to teams
• Support project coordination and process improvements
• Other duties as assigned

Job description

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Operations Support role assists with the smooth running of daily business functions, including inventory management, order processing, logistics coordination, and administrative tasks. This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service.

Essential Duties:

• Support inventory tracking, restocking, and product movement
• Assist with order processing, packaging, and fulfillment
• Coordinate with shipping and logistics teams
• Maintain accurate records and update internal systems
• Help prepare merchandise for store displays or client appointments
• Ensure adherence to brand standards and procedures
• Provide Administrative and operational support to internal teams
• Support project coordination efforts and contribute to process improvement initiatives
• Any other duties as assigned

We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work! We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!