Order Fulfillment Coordinator, Diamonds Direct-1

Signet Jewelers Limited; Charlotte (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

Diamonds Direct, part of Signet Jewelers, is seeking an Order Fulfillment Coordinator in Charlotte, NC. You will execute standardized operational tasks across order processing, inventory data, and vendor coordination to support stores and Central Ops, ensuring accuracy, speed, and consistency.

You will create and process orders, monitor status, assist with receiving workflows, maintain data integrity, and support store inquiries.

Qualifications

• Experience with inventory systems and retail operations.
• Ability to create and manage job orders and shop supplies.
• Strong written communication with stores and vendors.
• Detail-oriented with rapid problem-solving in a high-volume setting.

Responsibilities

• Create and process job orders, special orders and shop supplies
• Monitor order status, exceptions, and delays; escalate when service levels are at risk
• Support central receiving workflows and validate stock receipts before store distribution
• Assist with order-related customer or store inquiries routed to Central Ops
• Maintain accurate operational data and assist with audits

Skills

Operational execution

Attention to detail

Workflow adherence

Retail operations

Vendor communication

Inventory systems

Store interactions

Tools

Inventory systems

Job orders

Job description

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO??

The Order Fulfillment Coordinator is responsible for executing standardized operational tasks on behalf of stores, ensuring accuracy, consistency, and speed across order processing, inventory data, and vendor coordination. This role serves as a critical execution layer within Central Operations, partnering with store fulfillment.

Core Responsibilities

Order Management & Fulfillment Support

• Create and process job orders, special orders and shop supplies
• Monitor order status, exceptions, and delays; elevate when service levels are at risk
• Support central receiving workflows and validate stock receipts before store distribution
• Assist with order-related customer or store inquiries routed to Central Ops

SKU Creation & Data Integrity

• Create, maintain, and correct SKUs (including diamond and lab SKUs)
• Ensure pricing accuracy, vendor alignment, and system data integrity
• Resolve duplicate or incorrect SKUs tied to job orders or memo items
• Support QC workflows (diamond testing, validation, and receipt checks)

Vendor & Memo Support

• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies)
• Assist with memo reporting, reconciliation, and exception tracking
• Ensure vendors are following centralized shipping instructions to Charlotte and vendor follow-ups
• Support shop supply ordering

Reporting & Operational Controls

• Support centralized reporting by maintaining accurate operational data
• Track order backlogs, aging, and exceptions for leadership visibility
• Assist in audit preparation and end-of-period cleanup activities

Store & Field Support

• Serve as a first-line Central Ops support resource for store operations questions
• Provide consistent, documented responses aligned to Central Ops process guides

Required Skills & Experience

• Strong operational execution and attention to detail
• Comfort working in high-volume, process-driven environments
• Ability to follow standardized workflows and elevate appropriately
• Experience with inventory systems, job orders, or retail operations strongly preferred
• Clear written communication skills for store and vendor interactions

Success Measures

• Order accuracy and turnaround time
• Reduction in store-level operational workload
• SKU and data error reduction
• Positive store feedback on Central Ops responsiveness

At Signet, we realize we're not just in the jewelry business - we're in the relationship business. The diamonds and unique jewelry we sell are symbols of undeniable love and self-expression. They help inspire love and foster the kind of world we all want to live in. We're always looking for those rare gems who want to be a part of our purpose. We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience. Maybe you have that sparkle. Signet Jewelers is Great Place to Work-Certified. We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.