Order Fulfillment Coordinator, Diamonds Direct-1

Signet Jewelers; Charlotte (NC); On-site; CAD 42,000 - 56,000; Full time

Job summary

Diamonds Direct is seeking an Order Fulfillment Coordinator in Canada to execute standardized operational tasks across order processing, inventory data, and vendor coordination. You will collaborate with stores and Central Ops to ensure accuracy and speed in fulfillment.

The role emphasizes strong attention to detail, ability to work in high-volume environments, and clear written communication with stores and vendors.

Qualifications

• Strong operational execution and attention to detail.
• Experience working in high-volume, process-driven environments.
• Ability to follow standardized workflows and escalate when needed.
• Experience with inventory systems, job orders, or retail operations is preferred.
• Clear written communication skills for store and vendor interactions.

Responsibilities

• Create and process job orders, special orders and shop supplies.
• Monitor order status, exceptions, and delays; escalate when service levels are at risk.
• Support central receiving workflows and validate stock receipts before store distribution.
• Assist with order-related customer or store inquiries routed to Central Ops.
• Create, maintain, and correct SKUs (including diamond and lab SKUs).
• Ensure pricing accuracy, vendor alignment, and system data integrity.
• Resolve duplicate or incorrect SKUs tied to job orders or memo items.
• Support QC workflows (diamond testing, validation, and receipt checks).
• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies).
• Assist with memo reporting, reconciliation, and exception tracking.
• Ensure vendors follow centralized shipping instructions to Charlotte and vendor follow-ups.
• Support shop supply ordering.
• Support centralized reporting by maintaining accurate operational data.
• Track order backlogs, aging, and exceptions for leadership visibility.
• Assist in audit preparation and end-of-period cleanup activities.
• Serve as a first-line Central Ops support resource for store operations questions.
• Provide consistent, documented responses aligned to Central Ops process guides.

Skills

Operational execution

Attention to detail

High-volume environments

Process workflows

Inventory systems

Job orders

Retail operations

Written communication

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

The Order Fulfillment Coordinator is responsible for executing standardized operational tasks on behalf of stores, ensuring accuracy, consistency, and speed across order processing, inventory data, and vendor coordination. This role serves as a critical execution layer within Central Operations, partnering with store fulfillment.

Core Responsibilities

Order Management & Fulfillment Support

• Create and process job orders, special orders and shop supplies
• Monitor order status, exceptions, and delays; escalate when service levels are at risk
• Support central receiving workflows and validate stock receipts before store distribution
• Assist with order‑related customer or store inquiries routed to Central Ops

SKU Creation & Data Integrity

• Create, maintain, and correct SKUs (including diamond and lab SKUs)
• Ensure pricing accuracy, vendor alignment, and system data integrity
• Resolve duplicate or incorrect SKUs tied to job orders or memo items
• Support QC workflows (diamond testing, validation, and receipt checks)

Vendor & Memo Support

• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies)
• Assist with memo reporting, reconciliation, and exception tracking
• Ensure vendors are following centralized shipping instructions to Charlotte and vendor follow-ups
• Support shop supply ordering

Reporting & Operational Controls

• Support centralized reporting by maintaining accurate operational data
• Track order backlogs, aging, and exceptions for leadership visibility
• Assist in audit preparation and end‑of‑period cleanup activities

Store & Field Support

• Serve as a first‑line Central Ops support resource for store operations questions
• Provide consistent, documented responses aligned to Central Ops process guides

Required Skills & Experience

• Strong operational execution and attention to detail
• Comfort working in high‑volume, process‑driven environments
• Ability to follow standardized workflows and escape appropriately
• Experience with inventory systems, job orders, or retail operations strongly preferred
• Clear written communication skills for store and vendor interactions

Success Measures

• Order accuracy and turnaround time
• Reduction in store‑level operational workload
• SKU and data error reduction
• Positive store feedback on Central Ops responsiveness

Don’t forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!