Online Merchandising & Growth Specialist

The Salvation Army USA Western Territory

Long Beach (CA)

On-site

USD 48,000 - 68,000

Full time

14 days+

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Job summary

The Salvation Army USA Western Territory is seeking an E-commerce Specialist to manage hands-on product listings and optimize content for visibility and sales. You will work under the E-commerce Supervisor to expand the online merchandise catalog and improve the customer shopping experience.

The role requires strong computer skills, familiarity with SEO, Photoshop, and MS Office, plus 2–4 years in retail or customer service.

Qualifications

High School Diploma or equivalent.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Knowledge of online selling platforms and proficiency in Photoshop is preferred.
Strong analytical skills and proficiency in using analytic tools.
Familiarity with SEO best practices.
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.
Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.
1 years: merchandising experience, including boutique

Responsibilities

Create and optimize product listings on the ecommerce platform.
Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
Strategically identify opportunities to increase the quantity of merchandise available online.
Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
Use data-driven insights to optimize product listings and recommend new product additions.
Select high-value merchandise located at the Center/Store for sale on the online platform.
Photograph and present merchandise in a visually appealing and informative manner.
Continuously assess and improve the online shopping experience to enhance customer satisfaction.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.