Online - Hotel Customer Service Coordinator - Entry Level

Destination Careers; Annapolis (MD); Remote; USD 45,000 - 65,000; Full time

Job summary

Destination Careers in Annapolis, MD, seeks a Virtual Hotel Customer Service Coordinator to assist clients with leisure, group, or business travel bookings. The role emphasizes smooth reservations and exceptional service in a fully remote environment.

You will understand client preferences, provide hotel recommendations, confirm reservations, manage changes, and keep detailed client records. A friendly, professional demeanor and willingness to learn the booking process are essential for success.

Qualifications

• Organized and dependable.
• Comfortable with digital tools and remote communication.
• Friendly, professional demeanor.
• Willingness to learn the travel booking process.

Responsibilities

• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.
• Keep detailed, accurate client records.

Skills

Organized

Dependable

Job description

Position Summary

As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Benefits

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs

$45,000 - $65,000 a year