Online Grocery Pick-Up Specialist

Kroger Family of Companies; Ypsilanti (MI); On-site; USD 29,000 - 38,000; Full time

Job summary

Kroger Family of Companies is seeking an In-Store Grocery Shopper for online order pickup. You will select and gather items with attention to freshness, assemble orders, process coupons and payments, and load orders into customers' cars at pickup.

Role requires strong customer service, ability to follow substitutions guidelines, and maintaining clean, organized staging areas while adhering to safety standards.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Basic math skills (e.g., counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars for pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Follow policies to determine substitutions for out-of-stock items and maintain staging areas.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent communication skills

Job description

Kroger Family of Companies is seeking an In-Store Grocery Shopper for online order pickup. You will select and gather items with attention to freshness, assemble orders, process coupons and payments, and load orders into customers' cars at pickup.

Role requires strong customer service, ability to follow substitutions guidelines, and maintaining clean, organized staging areas while adhering to safety standards.