Online Grocery Pickup Specialist — Fast, Fresh & Friendly

Kroger Family of Companies; Clarkston (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble online orders with accuracy and efficiency. You will select products with attention to freshness, scan and bag items, and prepare orders for customers arriving to pick up at the store.

You will communicate substitutions, handle coupons and payments, and load orders into customers' cars when possible, while delivering a positive customer service experience and adhering to safety guidelines.

Qualifications

• Reading shelf tags and price labels.
• Perform basic math operations for transactions and counts.
• Maintain clear, helpful communication with customers and team.

Responsibilities

• Select and gather products for online orders with emphasis on freshness and quality.
• Scan, bag, and process customers' orders at the point of sale or pickup area.
• Communicate substitutions or order issues to customers and E‑Commerce team.
• Ensure orders are accurate, complete, and prepared for pickup. Load orders into customers' cars when available.
• Meet or exceed customer expectations for ease of shopping, cleanliness, and variety.
• Follow all safety rules, policies, and procedures; assist in training new e‑Commerce team members.

Skills

Shelf tag reading

Basic math

Communication skills

Customer service

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble online orders with accuracy and efficiency. You will select products with attention to freshness, scan and bag items, and prepare orders for customers arriving to pick up at the store.

You will communicate substitutions, handle coupons and payments, and load orders into customers' cars when possible, while delivering a positive customer service experience and adhering to safety guidelines.