Online Grocery Pick-Up Specialist

Kroger Co.; Kettering (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Co. is seeking an Online Grocery Pick‑Up Clerk to efficiently select and assemble on-line orders, ensuring freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pick-up, while delivering excellent customer service.

The role emphasizes accuracy, adherence to safety standards, and the ability to handle a fast-paced environment with courteous communication to customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for on-line orders with focus on freshness and quality.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and deliver and load orders to customers' cars.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up time.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety procedures and company policies.
• Receive orders from Order Selector and store items at proper temperatures.
• Follow directions and resolve issues with professionalism.
• Provide a positive customer service experience that encourages repeat on-line shopping.

Skills

Self-motivation

Shelf tags reading

Basic math

Clear communication

Job description

Kroger Co. is seeking an Online Grocery Pick‑Up Clerk to efficiently select and assemble on-line orders, ensuring freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pick-up, while delivering excellent customer service.

The role emphasizes accuracy, adherence to safety standards, and the ability to handle a fast-paced environment with courteous communication to customers.