Online Grocery Pick-Up Clerk

Kroger in; Sterling Heights (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

Kroger is seeking an Online Grocery Pick-Up Clerk to efficiently gather products for online orders, ensuring quality and freshness while providing excellent customer service. This role involves assembly of orders, processing payments, and communication with customers during pickup. Join our diverse team and contribute to providing exceptional experiences for our customers.

Benefits

Healthcare coverage: medical, dental, vision, and prescriptions

Flexible scheduling for full- and part-time roles

Up to $21,000 in tuition reimbursement

Associate discounts on various purchases

Qualifications

• Ability to work in a fast-paced environment.
• Must manage conflicts professionally.
• Support vulnerable populations.

Responsibilities

• Select and gather products for online orders efficiently.
• Assemble orders and load into customers' cars.
• Adhere to safety and legal guidelines.

Skills

Customer Service

Conflict Management

Time Management

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival for pickup. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Founded over a century ago in Cincinnati, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of it all.

At our core, people matter. We aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether you're looking for a part-time role or a new career, we have a fresh opportunity for you. Apply today and join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or collective bargaining plans.
• Flexible scheduling for full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career paths.

For more details, please visit our Benefits Page.

In-Store Grocery Shoppers initiate and complete selection for online orders. The Online Grocery Pick-Up team assembles orders, processes payments, and loads orders into customers' cars. They also scan and bag items, following all standards, and communicate substitutions or issues to customers during pickup.

Responsibilities include meeting customer expectations for ease, variety, freshness, and cleanliness; adhering to safety and legal guidelines; storing products properly; ensuring order accuracy; and maintaining organization in staging areas. The role involves communication with customers, order processing through POS, handling substitutions, inspecting equipment, and assisting in training new team members. The position requires the ability to work in a fast-paced environment, manage conflicts professionally, act with integrity, follow directions, and support vulnerable populations. Reasonable accommodations will be provided to perform essential functions.