Online Grocery Pick-Up Clerk

Kroger in; Perrysburg (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery company is seeking an Online Grocery Pick-Up Clerk to ensure customer orders are efficiently gathered and delivered. This role emphasizes strong customer service while adhering to safety and quality standards. Candidates should demonstrate integrity, manage pressure well, and support diverse customers during service interactions.

Benefits

Healthcare coverage: medical, dental, vision

Flexible scheduling with paid time off

Tuition reimbursement up to $21,000

Associate discounts on food and technology

Qualifications

• Able to work well under pressure and handle conflicts cooperatively.
• Demonstrated ability to follow directions and maintain order accuracy.
• Willingness to assist minors and individuals with special needs.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Process payments and deliver orders to customers' cars.
• Maintain cleanliness and follow all safety and legal guidelines.

Skills

Customer Service

Integrity

Conflict Management

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we take pride in bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the center.

Here, people matter. That's why we strive to provide the ingredients you need to succeed at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools through programs like Goldman Sachs Ayco.
• Associate discounts on food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

In-Store Grocery Shopper initiates and completes selection for online orders. The Online Grocery Pick-Up team assembles orders, processes payments, and delivers orders to customers' cars. They scan and bag items, follow bagging standards, and communicate substitutions or exceptions to customers at pick-up. They ensure order accuracy, maintain cleanliness, and follow all safety and legal guidelines. Responsibilities include retrieving orders, ensuring quality, responding to customer calls professionally, loading orders into cars, and processing transactions through the POS system. The role also involves maintaining organization, reporting discrepancies, inspecting equipment, performing opening and closing procedures, assisting in training, and meeting productivity standards. Candidates should work well under pressure, manage conflict cooperatively, act with integrity, follow directions, and support customers, including minors and individuals with special needs. Must be able to perform essential functions with or without reasonable accommodations.