Online Order Fulfillment Associate

The Kroger Co.; Canby (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

The Kroger Co. in Canby, Oregon is seeking an on-site e-Commerce Order Selector to efficiently pick and assemble customers’ online orders. You will process coupons and payments, assist with loading orders into customers' cars, and ensure freshness and quality while delivering a positive shopping experience.

Role emphasizes accuracy, adherence to safety guidelines, teamwork, and ability to handle fast-paced demand. Training and growth opportunities are provided within a busy store environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the POS system.
• Follow policies and procedures to determine substitutions in case of out-of-stock.
• Scan and bag orders on the go while following bagging standards.
• Communicate any substitutions or exceptions to customer’s order at pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Inspect equipment and notify store e-Commerce supervisor or management of items in need of repair.
• Perform opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Excellent communication

Basic math

Read shelf tags

Work without supervision

Customer service

Attention to accuracy

Tools

POS system

Job description

The Kroger Co. in Canby, Oregon is seeking an on-site e-Commerce Order Selector to efficiently pick and assemble customers’ online orders. You will process coupons and payments, assist with loading orders into customers' cars, and ensure freshness and quality while delivering a positive shopping experience.

Role emphasizes accuracy, adherence to safety guidelines, teamwork, and ability to handle fast-paced demand. Training and growth opportunities are provided within a busy store environment.