Online Grocery Order Fulfillment Specialist

The Kroger Co.; Watertown (WI); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

The Kroger Co. is hiring for an e-Commerce Order Selector to assemble on-line orders with a focus on freshness and accuracy.

You will process coupons, handle payments, and load orders into customers’ cars at pickup while delivering positive customer service that encourages repeat online shopping. Responsibilities include meeting customer expectations for shopping ease, maintaining product quality, adhering to food safety laws, and communicating substitutions or issues to the e-Commerce

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Any experience in a production oriented or warehouse environment is a plus.

Responsabilités

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond to calls professionally.
• Load orders into customers’ cars at pick-up.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Inform customers of substitutions or exceptions at pick-up.
• Maintain organization and cleanliness of staging areas.
• Report discrepancies to store e-Commerce supervisor.

Connaissances

Shelf tag literacy

Communication skills

Quality awareness

Basic math

Description du poste

The Kroger Co. is hiring for an e-Commerce Order Selector to assemble on-line orders with a focus on freshness and accuracy.

You will process coupons, handle payments, and load orders into customers’ cars at pickup while delivering positive customer service that encourages repeat online shopping. Responsibilities include meeting customer expectations for shopping ease, maintaining product quality, adhering to food safety laws, and communicating substitutions or issues to the e-Commerce