Online (Customer Service) Support Specialist | Entry Level

AIL; Sterling Heights (MI); Remote; USD 30,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Residual Income Opportunities

Leadership Development

Career Advancement

Union Representation

Job summary

Globe Life AO is seeking an Online (Customer Service) Support Specialist - Entry Level to work remotely from anywhere in the United States. You will engage clients via Zoom and phone, guide them through enrollment, and explain life, accident, and supplemental health insurance benefits.

All training, licensing guidance, and ongoing mentorship are provided, with opportunities for growth and leadership development in a performance-based environment.

Qualifications

• Strong communication and active listening skills.
• Customer-focused mindset with a passion for helping others.
• Self-motivated, dependable, and organized.
• Ability to obtain any required state insurance license.

Responsibilities

• Meet with clients virtually using Zoom and phone.
• Welcome and onboard new clients through the enrollment process.
• Explain life, accident, and supplemental health insurance benefits.
• Answer questions and provide exceptional customer service.
• Recommend personalized benefit solutions based on each client's needs.
• Build long-term client relationships through professionalism and trust.
• Conduct policy reviews and assist with beneficiary updates when appropriate.
• Maintain accurate client records while ensuring compliance with company and state regulations.
• Participate in weekly coaching, mentorship, and leadership development.

Skills

Strong communication

Active listening

Customer-focused

Self-motivated

Dependable

Organized

Zoom

Tools

Zoom

Job description

Online (Customer Service) Support Specialist - Entry Level

Company:Globe Life AO
Location:100% Remote (United States)
Job Type:Full-Time | Flexible Schedule | No Experience Required

Build a Career Helping Families While Working From Home

Looking for a work-from-home career where you can grow professionally, enjoy schedule flexibility, and make a meaningful impact?

Globe Life AO is hiring Remote Client Success Specialists to provide exceptional customer service while helping working families understand their life, accident, and supplemental health insurance benefits. You'll connect with clients through scheduled Zoom and phone appointments, guide them through the enrollment process, answer questions, and build long-term relationships.

Whether you're starting your career or bringing experience from customer service, healthcare, retail, banking, education, hospitality, or sales, we provide the training, mentorship, and licensing guidance you need to succeed.

• 100% Remote Work
• Qualified Leads Provided – No Cold Calling
• Full Training & Mentorship
• Leadership Opportunities Based on Performance

What You'll Do

• Meet with clients virtually using Zoom and phone.
• Welcome and onboard new clients through the enrollment process.
• Explain life, accident, and supplemental health insurance benefits.
• Answer questions and provide exceptional customer service.
• Recommend personalized benefit solutions based on each client's needs.
• Build long-term client relationships through professionalism and trust.
• Conduct policy reviews and assist with beneficiary updates when appropriate.
• Maintain accurate client records while ensuring compliance with company and state regulations.
• Participate in weekly coaching, mentorship, and leadership development.

Why Join Globe Life AO?

100% Remote Work

Work from home anywhere in the United States.

Flexible Schedule

Create a work schedule that fits your lifestyle and personal priorities.

Weekly Pay + Performance Bonuses

Earn competitive weekly income with performance-based incentives and long-term earning potential.

Comprehensive Training

Receive virtual onboarding, licensing guidance, one-on-one coaching, and continuous professional development.

Career Growth

Advance into leadership opportunities through performance, mentorship, and ongoing development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)

Recognition & Incentives

Top performers may qualify for company-sponsored incentive trips, leadership conferences, recognition programs, and team-building events.

Who We're Looking For

• Strong communication and active listening skills.
• Customer-focused mindset with a passion for helping others.
• Positive attitude and willingness to learn.
• Self-motivated, dependable, and organized.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.
• Ability to obtain any required state insurance license.

Experience in customer service, client success, retail, hospitality, healthcare, banking, education, administration, military, or sales is welcomed—but not required.

Why Globe Life AO?

For more than 70 years, Globe Life AO has proudly served working families, veterans, labor union members, credit union members, and their families by providing trusted insurance solutions and exceptional customer service.

Our mission is simple:

Protect Every Child. Serve All Working People.

We believe in promoting from within and investing in our people through mentorship, professional development, and long-term career growth.

Interview Process

All interviews are conducted virtually through Zoom, providing a convenient and professional hiring experience.

Globe Life AO

Work From Home. Help Families. Grow Your Career.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.