Online Chat Support

Jobs for Humanity; Ohio; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

$200 sign up bonus

Job summary

Jobs for Humanity is seeking an online chat support specialist to be the first point of contact for customers. You will provide real-time assistance, answer questions about products and services, and document chat interactions to ensure quality records.

In a fast-paced digital environment, you will troubleshoot issues, escalate complex cases, and strive to meet performance metrics while delivering friendly, empathetic service from a quiet, professional workspace.

Qualifications

• Excellent written communication and clear conveyance.
• Strong active listening with empathy in chat interactions.
• Proven customer service experience (retail, support, hospitality, or related).
• Ability to multitask across multiple chats without sacrificing quality.

Responsibilities

• Respond promptly to inquiries via chat with a friendly, professional tone.
• Provide accurate information about products and policies.
• Troubleshoot issues and guide customers to solutions.
• Document all interactions and maintain records in the system.
• Identify and escalate complex issues to the appropriate team.
• Handle multiple chats simultaneously while preserving quality.
• Follow company protocols and quality standards.
• Proactively offer assistance to improve the customer experience.
• Monitor response times and meet performance metrics.
• Provide feedback to help improve products and services.

Skills

Written communication

Active listening

Customer service experience

Multitasking

Typing speed

CRM familiarity

Tech troubleshooting

Independent worker

Remote workspace setup

Tools

CRM software

Ticketing systems

Job description

The idea behind our formation came from a determination to democratize credit. As victims of the narrow credit system structure, we weren’t included in deserved opportunities and experienced large amounts of debt at high-interest rates. We reimagined how credit decisions are made and built a solution that widens possibilities for businesses and consumers.Cash-flow data encompasses current aspects of someone’s life, not their past. Our platform uses real-time data to generate realistic credit predictions that set businesses and individuals up for success.

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

• Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
• Provide accurate information about products, services, and company policies
• Troubleshoot customer issues and guide them toward effective solutions
• Document all chat interactions thoroughly and maintain accurate records in our system
• Identify and escalation complex or sensitive issues to appropriate team members or supervisors
• Multitask effectively by managing multiple chat conversations simultaneously while maintaining quality
• Follow company protocols, guidelines, and quality standards consistently
• Proactively offer assistance and support to enhance the overall customer experience
• Monitor response times and strive to meet or exceed established performance metrics
• Provide feedback on common customer concerns to help improve products and services

• Excellent written communication skills with the ability to convey information clearly and concisely
• Strong active listening skills and empathetic approach to customer interactions
• Proven customer service experience (retail, support, hospitality, or related field preferred)
• Ability to multitask and manage multiple conversations simultaneously without compromising quality
• Fast and accurate typing skills with proficiency in using chat platforms
• Problem-solving mindset with the ability to think critically and find practical solutions
• Patience and composure when handling difficult or frustrated customers
• Familiarity with customer relationship management (CRM) systems or ticketing software (preferred)
• Basic technical troubleshooting knowledge (preferred)
• Ability to work independently while remaining part of a collaborative team
• Reliable internet connection and a quiet workspace suitable for professional customer interactions

• $200 sign up bonus and exclusive benefits.