Online Chat Support (Fully Remote)

Splash Financial, Inc.; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus $200

Remote work

Flexible hours

Paid training

Paid time off

Health & dental benefits

Performance bonuses

Career development

Supportive team

Job summary

Splash Financial, Inc. is seeking an Online Chat Support specialist to be the first point of contact for customers. You will assist via chat, resolve inquiries, and ensure each interaction leaves a positive impression.

Responsibilities include prompt chat responses, accurate product explanations, and documenting interactions while maintaining performance metrics in a fully remote setting.

Qualifications

• Excellent written communication and active listening with an empathetic approach.
• Ability to multitask across multiple conversations without sacrificing quality.
• Fast typing skills and proficiency with chat platforms and a problem-solving mindset.

Responsibilities

• Respond promptly to customer inquiries via chat with a friendly and professional tone.
• Provide accurate information about products, services, and policies, troubleshooting issues and guiding customers to solutions.
• Document interactions, monitor response times, and strive to meet performance metrics.

Skills

Written communication

Active listening

Multitasking

Fast typing

Problem solving

Tools

Chat platform

Job description

• We're seeking a friendly and customer-focused Online Chat Support specialist to serve as the first point of contact for customers.
• You'll provide real-time assistance through our chat platform, resolve inquiries, and ensure every interaction leaves a positive impression.

Responsibilities:

• Respond promptly to customer inquiries via chat with a friendly and professional tone.
• Provide accurate information about products, services, and policies, troubleshooting issues and guiding customers to solutions.
• Document all interactions, monitor response times, and strive to meet performance metrics.

Qualifications:

• Excellent written communication and active listening skills with an empathetic approach.
• Ability to multitask across multiple conversations without sacrificing quality.
• Fast typing skills and proficiency with chat platforms, plus a problem-solving mindset.
• Competitive pay, $200 sign-on bonus, flexible working hours, and 100% remote work.
• Paid training, paid time off, health and dental benefits, and performance-based bonuses.
• Career advancement opportunities, professional development, and a supportive team environment.

Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and simplify the loan process. The company fosters a collaborative, customer-focused environment with a commitment to technology, innovation, and continuous improvement.