Online Chat Representative (Fully Remote)

INSPYR Solutions; United States; Remote; USD 21,000 - 28,000; Full time

Job summary

INSPYR Solutions is seeking an Online Chat Representative to provide customer support via online chat. You will respond to customer inquiries, deliver accurate information, and help ensure a positive experience for each interaction.

Key duties include addressing questions through chat, offering clear guidance on basic account and service inquiries, and accurately documenting interactions while escalating more complex issues as needed.

Qualifications

• Strong written communication skills and basic computer/typing skills are required.
• Ability to multitask, stay organized, and maintain a professional tone.
• Previous customer service experience is helpful but not required; a reliable internet connection and quiet workspace are necessary.

Responsibilities

• Respond to customer questions through online chat.
• Provide clear and helpful information and assist with basic account and service inquiries.
• Document customer interactions accurately and escalate complex issues when necessary.

Job description

• We are seeking a friendly and reliable Online Chat Representative to provide customer support through online chat.
• You will respond to customer inquiries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities:

• Respond to customer questions through online chat.
• Provide clear and helpful information and assist with basic account and service inquiries.
• Document customer interactions accurately and escalate complex issues when necessary.

Qualifications:

• Strong written communication skills and basic computer/typing skills are required.
• Ability to multitask, stay organized, and maintain a professional tone.
• Previous customer service experience is helpful but not required; a reliable internet connection and quiet workspace are necessary.

INSPYR Solutions

INSPYR Solutions is a technology and staffing solutions company that connects skilled professionals with career opportunities across a range of industries. The company supports organizations with talent acquisition, workforce solutions, and specialized staffing services while helping professionals find flexible career opportunities.